Privacy Policy
Effective Date: July 4, 2025
At CelestaraLux, we treat your personal data protection with the utmost responsibility and guarantee its confidentiality. This Privacy Policy provides detailed information on how we collect, use, and protect your data, as well as your rights regarding your personal information.
1. Data Controller
The controller of your personal data is:
CelestaraLux
Address: Stockholm, Sweden, Ormängsgatan,3
Email: support@celestaralux.com
2. What Data We Collect
We collect and process personal data you provide when interacting with our website, booking tours, registering for events, subscribing to newsletters, and communicating with our support team. For example:
- Full name, contact details (email, phone);
- Passport and other information necessary for tour and visa arrangements;
- Information about your preferences and special requests;
- Payment details for processing payments;
- Data provided by third parties (e.g., group participants or partners) with your consent.
We may create anonymized data based on personal information for internal analysis and service improvement.
3. Data Storage
Personal data is stored on servers located in the European Union and Sweden, in compliance with GDPR and local laws. We implement comprehensive security measures (technical, administrative, and physical) to protect data from unauthorized access and loss.
4. Purposes of Data Processing
We use your data to:
- Fulfill contractual obligations (organizing tours, weddings, providing services);
- Maintain communication and respond to your requests;
- Ensure a high level of customer service;
- Comply with legal and tax requirements;
- Conduct marketing and advertising campaigns with your consent.
5. Data Retention Period
Your data is retained for the duration of the contract and beyond, as required by law and for the fulfillment of our obligations (e.g., tax reporting or dispute resolution).
6. Data Sharing with Third Parties
Your data may be shared strictly within the purposes outlined in this Policy and only with the following categories of recipients:
- Partners and service providers (hotels, transport companies, guides);
- Payment systems and IT service providers (cloud services, hosting);
- Governmental and law enforcement authorities as required by law;
- Partner marketing agencies with your consent.
CelestaraLux does not sell or transfer personal data to third parties for commercial purposes.
7. Your Rights
You have the right to:
- Request access to your personal data;
- Correct inaccuracies or incomplete information;
- Request deletion of data (subject to legal limitations);
- Restrict or object to data processing;
- Receive a copy of your data to transfer to another controller;
- Withdraw consent to data processing at any time if previously given.
To exercise your rights, please contact our support: support@celestaralux.com.
8. Use of Cookies
Our website uses cookies and similar technologies to improve service performance, analyze visits, and personalize content. You can configure your browser to block cookies, but this may limit website functionality.
9. Changes to the Privacy Policy
We reserve the right to update this Policy. We will notify you in advance about changes via the website and/or email. Continued use of the website after changes constitutes your acceptance of the updated terms.
10. Contact Information
For questions regarding privacy and personal data protection, please contact:
Email: support@celestaralux.com