Previous Terms and Conditions (22 July 2025) Effective as of 01 October 2025
Welcome to CelestaraLux!
Please read these Terms and Conditions carefully, as they contain important information about your legal rights and obligations.
We, CelestaraLux, are a Swedish travel company specializing in organizing exclusive weddings and premium customized tours in Turkey for clients primarily from Sweden and other Nordic countries. We act as a broker and curator, carefully selecting and coordinating services from local partners (hotels, chefs, guides, photographers, transport companies) to create unique, personalized experiences.
Important: We are not a direct provider of any travel services (e.g., we do not own hotels or operate transportation directly). When you book a tour or service through CelestaraLux, you enter into an agreement directly with us, and we, in turn, coordinate and subcontract the services with our verified partners. CelestaraLux is responsible for proper coordination and delivery of the service package according to your individual request.
IMPORTANT: PLEASE READ CAREFULLY THE PROVISIONS ON CLASS ACTION WAIVERS AND ARBITRATION HEREIN, AS THEY REQUIRE DISPUTES TO BE RESOLVED ON AN INDIVIDUAL BASIS AND SUBMITTED TO FINAL AND BINDING ARBITRATION. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE WEBSITE, AND/OR DO NOT PARTICIPATE IN ANY TOUR OR EVENT.
1. Introduction
These Terms and Conditions, which may be updated and supplemented from time to time, constitute a legally binding agreement between:
(a) CelestaraLux (Inna Roberts, Enskild Firma), registered at Ormangsgatan 3, apt 1404, Hässelby, Stockholm 16556, Sweden, with contact email celestaralux@gmail.com (“CelestaraLux,” “We,” or “Us”); and
(b) the individual or legal entity (“You”) using the CelestaraLux platform, accessible via the website www.celestaralux.com (or any other domain used in the future) and its subdomains (“Website”) to search for, book, and/or participate in exclusive weddings, fitness tours, gastronomy tours, photo tours, and other related services (“Services”).
2. Acceptance of These Terms and Conditions
You hereby represent and warrant that:
(a) You have read, understood, and agree to be bound by these Terms and Conditions;
(b) You are at least 18 years old or a duly organized and validly existing legal entity under the laws of your country of establishment;
(c) You are capable of entering into legally binding contracts;
(d) You are not prohibited by CelestaraLux from accessing and/or using the Website; and
(e) If You include additional participants in your Tour or Event, You agree and warrant that all participants or their legal guardians have read and agreed to these Terms and Conditions, including, but not limited to, the sections on “Assumption of Risk and Disclaimer,” “Warranty Disclaimer,” “Limitation of Liability,” and “Your Responsibility and Indemnification,” which apply to all participants as if the term “You” referred to them.
If You do not agree to be bound by these Terms and Conditions, You may not access or use the Website, and should not participate in any Tour or Event.
These Terms and Conditions must be read in conjunction with the Cancellation Policy and Privacy Policy, which are incorporated herein by reference.
3. Scope of CelestaraLux Services and Service Fee
We operate the Website as an online platform that allows us to present our unique offerings and allows You to browse and book Services, leave reviews, and make payments.
You may contact us directly via the Website to discuss and enter into agreements.
We regularly update our Website and its features. Accordingly, we may modify and/or remove any functionality and/or introduce new features from time to time.
CelestaraLux charges You a service fee (“Service Fee”) at the time of booking to cover the costs of operating the platform, curation, coordination, and client support throughout your journey. CelestaraLux reserves the right to change the Service Fee at any time, with such changes applying to bookings made after the updated fee takes effect. Unless explicitly stated otherwise on the Website, the Service Fee is non-refundable.
4. User Account
You may browse Services on the Website without prior registration. To book Services through the Website, You may be required to register and create a user profile with personal details (“Client Account”). You may not attempt to open more than one Client Account on the Website.
Creating a Client Account is at the sole discretion of CelestaraLux. We reserve the right to deny or cancel a Client Account without prior notice or liability, for any reason or no reason at all.
You must provide accurate, current, and complete information and continuously update your Client Account. We will collect and use your personal data in accordance with our Privacy Policy.
You are solely responsible for any claims related to inaccurate, outdated, or incomplete information provided by You.
You are responsible for all activity under your Client Account and must keep your password confidential. If you become aware that any person has accessed your Client Account without your permission, you must notify CelestaraLux as soon as possible.
5. Booking
The Website features various Services offered by CelestaraLux, each with descriptions and inclusions, such as details and itineraries (“Service Terms”). You may send us a message with inquiries about a specific Service or request a custom Service. You may also request a booking by clicking “Book Now” or any modified button.
All Services are an invitation for You to make an offer to CelestaraLux. Once CelestaraLux confirms your booking, a binding agreement is created between You and CelestaraLux. CelestaraLux reserves the right to accept or decline your booking requests.
You must review the Service Terms before submitting a booking request. Once your booking request is accepted by CelestaraLux, you are bound by the Service Terms. These Terms and Conditions shall prevail over the Service Terms with respect to your relationship with CelestaraLux.
6. Pricing and Payment
The price You pay for a booking (“Total Cost”) includes the price of the Service set by CelestaraLux and any additional fees or charges imposed by CelestaraLux. The Total Cost may change without prior notice until the booking is confirmed. Unless explicitly stated otherwise at checkout, the Total Cost includes all applicable taxes and charges.
You may choose to pay in any of the currencies available on the Website. If You choose a currency different from the one used for CelestaraLux payments, the Total Cost shown to You will be calculated using a conversion rate determined by CelestaraLux, which includes a markup. Once you book a Service, the Total Cost is fixed in your selected currency, even if exchange rates fluctuate between the time of booking and the time of your Tour. Your bank or card issuer may apply additional charges depending on your choice of currency.
7. Your Reviews
You may post ratings and reviews about CelestaraLux Services (“Reviews”), and CelestaraLux may respond to such Reviews. By uploading, posting, or otherwise providing your Reviews on or through the Website, you:
(a) Grant Us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of protection), sublicensable, and transferable license to access, use, reproduce, display, perform, adapt, create derivative works of, modify, distribute, and promote your Reviews in any format, in any location, in connection with the activities of CelestaraLux, without your prior approval and/or notification. This license survives termination of your Client Account on the Website.
(b) Represent and warrant that you own or otherwise control all rights to your Reviews and that the use of your Reviews by CelestaraLux does not infringe the rights of any third party.
(c) In the event your Reviews provided to CelestaraLux infringe any third-party rights, you agree to indemnify CelestaraLux for any losses and liabilities that may arise from such third-party actions against CelestaraLux.
(d) Understand that other Website users will have access to your Reviews.
You shall not upload, post and/or submit any Reviews that:
(i) Are fraudulent, false, or misleading;
(ii) Are defamatory, obscene, vulgar, or offensive;
(iii) Promote discrimination, intolerance, racism, hatred, harassment, or harm against any individual;
(iv) Encourage illegal or harmful activities; or
(v) Contain contact information.
We reserve the right to remove or modify, without prior notice, any Reviews that allegedly infringe any intellectual property rights or violate these Terms and Conditions and/or remove any Services containing such Reviews.
Reviews reflect the opinions of Website users and do not reflect the views of CelestaraLux. CelestaraLux may review Reviews for accuracy, but does not guarantee their correctness or accuracy. CelestaraLux assumes no responsibility for Reviews or for any claims arising from such Reviews.
8. Cancellation Policy
You agree to the terms of the Cancellation Policy and understand that any cancellation by you or by CelestaraLux, as well as any related refunds, will be processed in accordance with the Cancellation Policy in effect at the time of your booking.
CelestaraLux may cancel any booking at its discretion if We, in good faith, believe that such cancellation is necessary to prevent or reduce any harm to any Website user and/or to CelestaraLux, or if the Client Account is canceled or suspended. We will reimburse and/or refund you according to the reasons for cancellation and the Cancellation Policy. We may share contact details between you and our partners if the Client Account is canceled, and you may continue the booking outside of our Website.
Refunds will be made to the original payment method used at the time of booking. Depending on your bank’s processing time, refunds may take up to 10 business days to reflect on your account or card balance.
CelestaraLux and its partners are not liable for any incidental expenses you and/or any participant may incur, directly or indirectly, as a result of booking a Service. These expenses include, but are not limited to, costs for visas, accommodation, vehicle rental, vaccinations, flights, and/or loss of enjoyment.
9. Website Rules
You agree to the following provisions:
(a) Use of Website: The Website must be used for the purposes outlined herein and not for any unlawful or unauthorized purposes. You may not use the Website to recruit, solicit, or contact CelestaraLux partners for business proposals. You may not use the Website to engage in harassment, stalking, or any other unacceptable behavior.
(b) Contact Information: You agree not to provide any personal contact information—including full name, phone number, email, and/or social media—to our partners before they accept a booking request through us. All communication with partners prior to the Tour must be conducted through CelestaraLux.
(c) Contacting Us: You agree that CelestaraLux may contact you via email, text messages, calls, and automated calls to the phone numbers and email addresses provided in your Client Account or otherwise submitted to Us, for communications including, but not limited to, updates, changes, and/or important information related to bookings.
(d) Partner Information: You agree not to use information about CelestaraLux partners for any purpose other than participating in the Tour or for other services booked through the Website.
(e) Customer Disputes: You agree to cooperate in good faith with CelestaraLux to resolve any customer disputes or complaints. If issues arise that cannot be resolved directly, you may contact CelestaraLux, and we will attempt to help mediate the issue. We do not control the actions or services of our partners and do not guarantee resolution of any particular dispute.
(f) Purchasing Goods During Tours: Exercise caution when purchasing goods during a Tour. CelestaraLux is not responsible for the quality, origin, or source of any goods that may be available for purchase during the Tour.
(g) Unauthorized Access to the Website: You will not use the Website and/or participate in the Tour in any way that could damage, disable, overburden, or impair the operation of the Website, use data mining or any other method to extract data, perform reverse engineering, or access areas of the Website to which you are not authorized.
(h) Surveys: By submitting any ideas, suggestions, and/or feedback (“Feedback”) to Us via surveys or any other means, you represent and warrant that you have all necessary rights to submit your Feedback, and you hereby grant CelestaraLux a non-exclusive, worldwide, royalty-free, irrevocable, perpetual (or for the term of protection), sublicensable, and transferable license to access, use, reproduce, display, perform, adapt, and distribute your Feedback in any format, in any location, in connection with the activities of CelestaraLux, without your prior approval and/or notification. This license survives termination of your Client Account on the Website.
(i) Links to Other Websites: The Website may contain links to third-party websites governed by different terms. We are not responsible for, and do not endorse, the content and/or services available through such websites. We encourage you to read and review their terms and conditions.
10. Independent Contractor Relationship
You understand, acknowledge, and agree that all CelestaraLux partners are independent contractors, not employees, agents, joint venturers, or partners of CelestaraLux, and that they act solely on their own behalf and in their own interest, not on behalf of or in the interest of CelestaraLux.
You understand and explicitly agree that CelestaraLux does not direct or control partners generally or during the performance of the Tours, including but not limited to quality, timing, legality, or any other aspect of the services actually provided by the partners, nor their integrity, accountability, or conduct. All Services offered on the Website are curated and coordinated by CelestaraLux based on a thorough selection of partners.
The partners, not CelestaraLux, are responsible for determining, understanding, and complying with all laws, rules, and regulations applicable to their activities and the Services they provide to you. CelestaraLux, in turn, carefully selects and screens its partners to ensure quality.
1. Assumption of Risk and Disclaimer of Liability
We strongly recommend that you obtain appropriate medical insurance prior to participating in the Tour.
You acknowledge that all travel involves an element of risk. Furthermore, some Services may be of an adventurous nature and may involve a significant level of personal risk. We advise you to request information from CelestaraLux and fully familiarize yourself with any risks, skills, and physical fitness levels associated with the Service.
Additionally, we strongly recommend that you seek information about your destination to assess the level of risk when traveling to certain areas. We make no representations and/or warranties regarding any risk related to any destination, and we shall not be liable for any damage or loss that may arise in connection with such destination.
By this agreement, you assume all such risks, and you, your property, your family, heirs, and successors hereby agree to release and hold harmless CelestaraLux, its parent company, subsidiaries, affiliates, directors, and employees (the “CelestaraLux Group”) from all liabilities and claims arising from damages of any kind and nature, known or unknown, monetary or non-monetary, including but not limited to illness, bodily injury, disability, and death to you and/or any other participant of the Tour that may occur in connection with participation in the Tour.
If you bring a minor on the Tour, you agree that you are legally authorized to act on behalf of the minor. Furthermore, you bear sole responsibility for the safety and supervision of the minor throughout the entire Tour.
12. Disclaimer of Warranties
THE CELESTARALUX GROUP IS NOT A DIRECT PROVIDER OF TOURISM SERVICES (HOTELS, TRANSPORTATION, ETC.). THE CELESTARALUX GROUP DISCLAIMS ALL LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR ANY OTHER DAMAGES OR EXPENSES ARISING IN CONNECTION WITH, WITHOUT LIMITATION, (I) THE ACTUAL PROVISION OF ANY SERVICE BY OUR PARTNERS, (II) THE PERFORMANCE OR NON-PERFORMANCE OF THE TOUR AND/OR SERVICES BY THE PARTNER, (III) ANY TRANSPORT SERVICES RELATED TO ANY TOUR, (IV) ANY OTHER SERVICE OFFERED OR PROVIDED BY THE PARTNER, (V) ACTIONS OR OMISSIONS OF THE PARTNER, STATEMENTS, WARRANTIES, NEGLIGENCE, GROSS NEGLIGENCE, OR INTENTIONAL MISCONDUCT, AND (VI) PERSONAL INJURY, DEATH, OR DAMAGE TO PROPERTY TO YOU, THE PARTNER, OR ANY THIRD PARTY. THE LIABILITY OF THE CELESTARALUX GROUP IS LIMITED TO SUPERVISION, COORDINATION, AND PROVIDING ACCESS TO SERVICES AND OTHER AUXILIARY SERVICES THROUGH THE WEBSITE.
WHILE WE CONDUCT CERTAIN LIMITED CHECKS ON OUR PARTNERS, WE DO NOT GUARANTEE THE EFFECTIVENESS AND/OR ACCURACY OF SUCH PROCEDURES AND, THEREFORE, DO NOT GUARANTEE THE RELIABILITY OF PARTNERS. WE MAY ALSO NOT CONDUCT IDENTITY VERIFICATION AND DO NOT BEAR RESPONSIBILITY FOR VERIFYING THE IDENTITY OF ANY WEBSITE USERS, INCLUDING PARTNERS.
DUE TO THE NATURE OF CELESTARALUX SERVICES, CELESTARALUX DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE ACCESS TO THE WEBSITE. THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. CELESTARALUX MAKES NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. CELESTARALUX MAY RESTRICT WEBSITE ACCESS IF NECESSARY DUE TO SERVER CAPACITY, SECURITY, INTEGRITY, OR FOR MAINTENANCE PURPOSES TO ENSURE PROPER OR IMPROVED FUNCTIONALITY.
13. Limitation of Liability
TO THE FULL EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL THE CELESTARALUX GROUP BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, SPECIAL, EXEMPLARY, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LIABILITIES, WHETHER ARISING IN CONTRACT, WARRANTY, STRICT LIABILITY, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF THEY WERE REASONABLY FORESEEABLE.
IN NO EVENT SHALL THE TOTAL LIABILITY OF THE CELESTARALUX GROUP TO YOU OR ANY OTHER PARTY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC BOOKING TO WHICH SUCH LIABILITY RELATES, PLUS 25%, OR, IN CASE OF LIABILITY NOT RELATED TO A SPECIFIC BOOKING, THE TOTAL AMOUNT PAID BY YOU DURING THE 12-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO LIABILITY, PLUS 25%, OR FIVE HUNDRED SWEDISH CROWNS (SEK 500), IF NO SUCH PAYMENTS WERE MADE, DEPENDING ON CIRCUMSTANCES. THESE LIMITATIONS SHALL APPLY EVEN IF ANY LIMITED REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
14. Your Responsibility and Indemnification
You agree to defend, indemnify, and hold harmless the CelestaraLux Group from and against all liabilities, claims, losses, and expenses, including attorneys’ fees, arising directly or indirectly out of or in connection with (i) your use of the Website and/or your participation in a Tour, including any damage to persons or property or death, (ii) your Reviews, and (iii) any breach by you of these Terms and Conditions, including any infringement of third-party rights. CelestaraLux reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with CelestaraLux in asserting any available defenses.
15. Intellectual Property
The Website is protected by copyright, trademark, and/or other laws. All trademarks and logos used on or in connection with the Website are trademarks or registered trademarks of CelestaraLux.
You acknowledge and agree that the Website and all its components, text, graphics, data, design, appearance, photographs, sounds, images, software, videos, and other content, including all associated intellectual property rights (“Proprietary Materials”), are the exclusive property of CelestaraLux and/or its licensors or authorized third parties, and are protected in all forms, media, and technologies. You may not copy, download, use, edit, or redistribute any Proprietary Materials in whole or in part without prior written permission from CelestaraLux.
16. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. YOU WILL BE REQUIRED TO RESOLVE ANY DISPUTES THROUGH ARBITRATION RATHER THAN THROUGH COURT LITIGATION.
Except where prohibited by law, all disputes arising out of or relating to these Terms and Conditions shall be initiated, referred, and resolved through arbitration, except that you may bring an individual claim in small claims court. If any part of this arbitration agreement is found to be invalid or unenforceable, the remaining parts shall remain in full force and effect. You and CelestaraLux acknowledge and agree that you waive any constitutional and statutory rights to a jury trial and to seek judicial remedies in court.
The arbitration proceedings shall be conducted in English, by a single arbitrator, and in accordance with the laws of Sweden. Arbitration may be conducted remotely, and each party shall bear its own costs.
However, you and CelestaraLux agree to attempt to resolve any disputes in the least burdensome manner. Therefore, you and CelestaraLux agree to negotiate informally and in good faith to resolve the dispute before commencing arbitration. The initiating party shall notify the other party of the start of informal resolution. You and CelestaraLux shall participate in a video conference within 45 days of receiving such notice, unless otherwise agreed by the parties. Any applicable statute of limitations shall be tolled during this negotiation period.
You may opt out of this arbitration agreement by notifying CelestaraLux in writing within 30 days from the effective date of this arbitration agreement. Your notice must include your name, the email address associated with your CelestaraLux account, and a clear statement that you are opting out of this arbitration agreement. If you opt out, all other parts of this Agreement shall continue to apply.
If the entire arbitration agreement is found to be invalid or unenforceable with respect to a particular claim or dispute, you agree to submit that claim or dispute, which is not subject to arbitration, to the exclusive jurisdiction of the courts of Sweden.
17. Waiver of Class Actions
To the fullest extent permitted by applicable law, you agree that any arbitration and court proceedings regarding any dispute arising out of or relating to this Agreement shall be conducted solely on an individual basis, and you agree not to seek to resolve any dispute, claim, or controversy as a class action or any other form of representative proceeding.
18. Force Majeure
We shall be released from liability for partial or complete failure to perform obligations under these Terms and Conditions due to force majeure circumstances. In the event of force majeure, we will notify you of the commencement and cessation of such circumstances that prevent us from fulfilling our obligations.
19. Changes to the Terms
CelestaraLux may modify these Terms and Conditions from time to time at its sole discretion. If we make changes to these Terms and Conditions, we will post the updated Terms and Conditions on the Website. If you continue to access the Website and participate in the Tour, you will be deemed to have accepted the amended Terms and Conditions. If you do not agree with the amended Terms and Conditions, you must terminate these Terms and Conditions prior to their effective date and cease accessing the Website and participating in any Tour.
20. Term and Termination
These Terms and Conditions come into effect immediately upon your use of the Website and/or participation in the Tour and remain in effect unless terminated by either party as provided below.
You may terminate these Terms and Conditions at any time by sending us an email, which becomes effective immediately upon delivery. Upon termination by you, your account will be automatically canceled, all your bookings will be canceled, and any refunds and/or payments to partners will be made in accordance with the Cancellation Policy.
CelestaraLux may terminate these Terms and Conditions at its sole discretion at any time by sending you an email to your registered email address, effective immediately upon delivery. If we terminate these Terms and Conditions, we may cancel any of your bookings and refund any amounts previously paid for those bookings. You shall not be entitled to any compensation for termination and/or canceled bookings.
CelestaraLux may, at its sole discretion and without notice, terminate these Terms and Conditions at any time and/or cancel or restrict your access to your account if you materially breach any obligation under these Terms and Conditions.
Upon termination of these Terms and Conditions, you will have no right to restore your account, and if terminated by CelestaraLux, you shall not apply for a new account or access and use the Website through another account.
Upon termination or expiration, the following sections shall survive: Acceptance of Risk and Disclaimer, Disclaimer of Warranties, Limitation of Liability; Your Responsibility and Indemnification, Term and Termination; and General Provisions.
21. General Provisions
(a) Waiver. CelestaraLux’s failure to enforce any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right.
(b) Governing Law. The Website is operated by CelestaraLux (Inna Roberts, Enskild Firma), a Swedish company. These Terms and Conditions and all other aspects of the use of the Website shall be governed by and construed in accordance with the laws of Sweden.
(c) Entire Agreement. Except for any additional terms incorporated by reference on the Website, these Terms and Conditions constitute the entire agreement between you and CelestaraLux regarding the subject matter hereof.
(d) Severability. If any provision of these Terms and Conditions is held invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent possible and remain in full force and effect.
(e) Successors. These Terms and Conditions shall be binding upon you and CelestaraLux and their respective successors and assigns.
(f) Notices. Any notice or other communication required or permitted hereunder shall be in writing or by email to the following addresses:
For the Company: Ormangsgatan, 3, Hässelby, Stockholm 16556, Sweden and celestaralux@gmail.com;
For you: at the address and email specified in your Client Account.